Replace staff with, or add teleconference kiosks at car rental counters. Have a staff of two to three people at a location to receive a car, detail the car, and assist in case of technical difficulties, but have the actual rental be done over a teleconference screen, with an actual person. All the clerks can be at a central call-in center on a rotating shift, and the queue is fed from all the locations globally. During a lull in one rental location the clerks can help in busy locations, this way the wait time is per customer as opposed to by location and its peak times.
- Mark Abramovich